Support for Fiora

Last updated: May 22, 2026

Thank you for using Fiora! We're here to help you with any questions or issues you may have.

Frequently Asked Questions

1. How do I use the app?
You can find a detailed user guide within the app by going to the 'Help' section.

2. How can I report a bug?
Please use the in-app feedback feature, or email us directly at bitronixsoft@gmail.com.

3. How can I request account, content, or data deletion?
Email us at bitronixsoft@gmail.com with the email address linked to your account and a short description of your request. We may ask for information needed to verify the request.

4. How can I report unauthorized use of my image, likeness, voice, or rights?
Email us at bitronixsoft@gmail.com with relevant links, screenshots, and a description of why you believe the content is unauthorized or harmful.

5. How do I report non-consensual intimate content, impersonation, or harmful deepfake content?
Email us at bitronixsoft@gmail.com with the subject line “Urgent Safety Report” and include relevant links, screenshots, usernames, timestamps, and a short explanation of the issue. Reports involving minors, non-consensual intimate content, or unauthorized use of a private person’s image, likeness, or voice will be prioritized where required by law or safety needs.

6. Do I need to label AI-generated or AI-edited content?
Yes, where the content realistically depicts a person, voice, event, endorsement, public issue, news event, election, medical matter, financial matter, legal matter, or any context where viewers could be misled. You must also follow the disclosure and synthetic-media rules of any platform where you share the content.

7. How can I appeal a content or account decision?
Email us at bitronixsoft@gmail.com with the subject line “Appeal” and include your account email, relevant content details, and why you believe the decision should be reviewed.

8. Does Fiora use third-party services to generate videos?
Yes. Fiora may use trusted third-party technology, AI processing, video generation, image generation, audio or speech generation, GPU, rendering, cloud, moderation, safety-filtering, provenance, content-authenticity, and storage providers, including providers similar to Google Veo, Gemini API, Vertex AI, or other AI service providers. These providers may process uploaded content, prompts, reference materials, generated outputs, and related technical metadata only as reasonably necessary to generate, process, render, secure, moderate, debug, deliver, and support the Service, as described in our Privacy Policy and Terms of Use.

9. Why did my video generation fail, get delayed, labeled, or receive provider-side metadata?
Some video, image, audio, or face-related generations may fail, be delayed, blocked, filtered, labeled, receive provider-side watermarking/metadata, or be limited by Fiora or by third-party AI providers and safety systems. Fiora does not independently commit to adding its own watermark to every generated output. This can happen for safety, legal, capacity, technical, provider policy, abuse-prevention, or content-quality reasons. We cannot guarantee that every prompt, uploaded image, face, video, audio, style, or requested output can be generated.