Contact Britwise App Support
Email bitronixsoft@gmail.com Include your device model, iOS version, and a short description of the problem. Please do not send sensitive personal or immigration information.
Frequently asked questions
How do I enable study reminders?
Open Progress → Settings, turn on Study reminders, allow notifications, and choose a time. If permission was previously denied, use “Open iOS Settings” and enable Notifications for Britwise App.
Why did my mock-exam timer continue while the app was closed?
Mock exams use a continuous 45-minute deadline to reflect test conditions. Return to Practice and choose “Resume mock exam” to continue with the remaining time, answers, and flags.
Can I make lesson text larger?
Yes. Open Progress → Settings → Text size and choose System, Standard, Large, Extra Large, or Accessibility. System follows the text size selected in iOS Settings.
How do I hear a lesson read aloud?
Open a lesson and tap the speaker button in the top-right corner. Tap the stop button to end narration. Narration uses the device’s built-in British English voice.
Does Britwise App need an internet connection?
The bundled lessons, questions, flashcards, progress tools, local reminders, and narration are designed to work on the device without a Britwise App account or server connection.
How do I reset my progress?
Open Progress → Settings and choose “Reset learning progress.” This removes completed lessons, answers, bookmarks, flashcard schedules, and active sessions from the device. App preferences such as text size and reminder time are kept.
Before contacting support
- Update Britwise App and iOS to the latest available versions.
- Close and reopen the app.
- Confirm that your device has enough free storage.
- For notification or speech issues, check Britwise App permissions and audio settings in iOS Settings.
Legal
Read the Privacy Policy and Terms of Use.